Tuesday, July 30, 2013
Experience with Standard Chartered Bank - Worse than Hell!!
Hi Everyone,
I would like to inform you about the experience I had with one of the "leading" banks in the world.
I am a StanChart Manhattan credit card holder. In Samsung promotional offer called “Own Now”, I bought a
Galaxy Tab 2 (Value Rs. 16500) and the payment was made using SC card. I was
told I will have a cash back of 15% and the entire amount will need to be paid
in EMI (Value Rs. 1350) only.
I availed the offer and currently I am finding that the
payment which I made for first statement is not reflecting in the card. I had
made a consolidated amount, and with all the KYC rules which banks and RBI
mandates, there was no effort from the Stan Chart side to inform me that
the payment was to be made for two separate accounts. I would like to know why
the double standards in information passing which is only one way – only to
bank side and none to the customers.Current statement generated reads an
outstanding amount of 1350 along with current month EMI amount and a late
charges of Rs 350.
I called up SC customer representative to understand why
this happened, and was met with cold response hiding behind the clauses in the
statement. When I asked about the cash back, the customer representative cut
the call abruptly. There is no worse experience than having to deal with a SC customer
care representative.
I will give you a background of the reason why I am so
unhappy with SC. In 2010, when I requested for the card and obtained this card,
I was called up by the SC customer representative in and took a value addition
to the card. I paid Rs. 4100 for that value added services (which was supposed
to give me offers and coupons on health, dining etc). The package never reached
me, and each time I called up customer care they said it was received by
“someone”. I do not understand how that was possible that the courier people
give the package to another person than the addressee. There was no attempt
even to understand my part of story. Later in 2011, I again was flabbergasted
that there was an auto debit of Rs. 4100 from my account and I called the
customer care immediately and cancelled the add on. Thankfully, the amount was credited to
my account.
I am surprised by the audacity of the bank to conceal
everything under the guise of long winded written clauses which does not serve
the purpose of informing the customer, rather tries to cover up the flaws in
the side of the bank.
I am really frustrated with the service provided by the card
issuing bank.
Now for those who will have something else to say, let me put out some other examples and point of views.
1. Those who had a good experience with SC, let me say this, you are paying them well.
2.
For those who had bad experience and still say that there was no wrong
in the bank's part, let me say this, you are abusing yourself.
3.
For those who say that all banks are like this, let me say this, our
old banks (the like of Corporation Bank and SBI), though make you suffer
a lot before giving you the card or account, never hides anything. The
services are almost clear.
I
pray those who read this inform others about this double standards from
the banks and save the people. It is time that KYC (Know Your Customer)
is changed to KYB (Know Your Bank).
Labels: Economics, Frustration
